We want you to be totally satisfied with your product, we also want you to have a hassle free experience with us. Naturally we do not accept returns on order that have been used. Products must be unused, unopened in its original packaging. If you wish to return an item, please contact us at info@dsfaces.shop. You are required to notify us about your wish to receive a refund within 10 days of your item being delivered. Return shipping has to be covered by the costumer. Refunds will be credited to the original payment method.